ITSRMSGet IT help without chasing anyone.
Report a problem, request equipment or ask for account access in one place. Every request gets a ticket number, so you always know who has it and what’s next.
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Laptop won’t connect to office Wi-Fi
Accounting, 3rd floor
- SubmittedOct 9, 8:42 AM
- Assigned to a technicianOct 9, 9:05 AM
- In progressTechnician is checking your network profile
- Resolved
From problem to solved in three steps
No emails, no hallway requests. Everything stays on one ticket.
Submit your request
Log in, describe the issue and pick a category. You get a ticket number right away.
IT picks it up
Your ticket is assigned to a technician, who updates it as work moves forward.
Track until it’s resolved
Check progress any time with your ticket number, even without logging in.
What you can request
Pick the category that fits. IT will reroute it if needed.
Hardware
Laptops, desktops, monitors, keyboards and other equipment.
Software
Installs, updates, licenses and application errors.
Network and Wi-Fi
Connection drops, slow internet and VPN access.
Account access
Password resets, new accounts and permission changes.
Printers and scanners
Paper jams, setup and shared printer issues.
Email and collaboration
Mailbox, calendar and meeting tool problems.
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